• General »
• Ordering»
• Order Confirmation»
• Order and Delivery Terms»
• Orders Abroad»
• Cancelling the Order»
• Delivering the Order»
• Delivery Methods and Costs»
• Payment Methods»
• Registry Description»
• Exchange and Return Conditions »
• Return Instructions»
• Transport Damage»
• Warranty»
• Clear Price Errors»
• Coupon Code»
• Ordering»
• Order Confirmation»
• Other Terms and Conditions»

General

Lankajamuovi.fi is an online store maintained by Lanka ja Muovi Oy, business ID 0136709-0.

Lanka ja Muovi Oy's online store complies with Chapter 6 of the Finnish Consumer Protection Act. The Distance Selling Act and the right of return under it apply only to individuals, not to companies or entities. Should you have any questions or complaints, please contact us by email:@lankajamuovi.fi.

Ordering

The products are mainly ordered via the Internet at www.lankajamuovi.fi. Placing an order does not require registration. The customer adds the products to the shopping cart. The product’s price is the price indicated in the online store at the time of the order. Delivery costs determined by the chosen delivery method will be added to the product’s price at checkout. The contents of the cart can be modified until the customer finishes the order by placing the order and proceeding to payment. The system will send an automatic acknowledgment immediately after placing the order. Automatic e-mail is not a legally binding order confirmation or acceptance of a binding agreement. It is only an electronic confirmation from lankajamuovi.fi’s system that the order has been taken in correctly. To receive an automatic acknowledgment, customer needs to provide an email address when ordering. The customer agrees to the order and the terms of delivery with each order. 

Order Confirmation

Once you have paid for your order, you will receive an order confirmation to the email address you provided. You will see the following information on your order confirmation:

* Order number
* Contact information you provided
* Delivery time
* Delivery method
* Products you ordered
* Delivery costs for the order
* The grand total of the order, including VAT

Order and Delivery Terms

Lanka ja Muovi deliver your order within an average of 7 working days from receiving the order. Delivery may be delayed due to season or congestion. Lanka ja Muovi is not responsible for any delays that are not due to Lanka ja Muovi Oy.

Lanka ja Muovi cannot guarantee the availability of the products in the online store. We reserve the right to change, suspend or discontinue the sale or availability of any product in the online store.

Delivery costs include shipping and packaging costs. The customer will see the delivery cost after checkout. Once the order has been processed and is ready to leave our warehouse, an e-mail will automatically be sent to the customer with a link to the tracking number through which the customer can track the shipment at any time. When the shipment arrives at its destination, the transport company will contact the customer by phone.

If the delivery of the order fails due to the customer's reasons, the shipment will be returned to the sender. We reserve the right to charge the customer the costs of returning the shipment and any retransmission costs.

Lanka ja Muovi may reject the customer’s order, cancel the order or change the terms thereof, if the customer has provided incorrect delivery address or contact information. Lanka ja Muovi may cancel the customer’s order if it is impossible to deliver the ordered product. The customer will be notified of the situation and any payments or reservations will be refunded or canceled.

Orders Abroad

In addition to Finland, Lanka ja Muovi Oy sell products via lankajamuovi.fi website to the following EU countries: Austria, Belgium, Bulgaria, the Czech Republic, Denmark, Germany, Spain, Estonia, Latvia, Lithuania, France, Greece, Croatia, Hungary, Ireland, Italy, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia and Slovenia.

NOTE! Orders from Ã…land - you can place an order normally in the webshop and at "Checkout", choose Country: Ã…land Islands.

Cancelling the Order

The customer cannot cancel an order made and paid for in the online store. If the customer wishes to cancel the order, the customer must contact our customer service. Lanka ja Muovi Oy has the right to cancel the order if necessary.

Delivering the Order

Lanka ja Muovi use Finnish Posti for domestic deliveries and GLS for international deliveries. If the ordered product is lost or damaged during transport, Lanka ja Muovi is liable for payment. If the product returned by the customer is lost or damaged, the customer is liable for payment. If the product ordered is lost or damaged in transit, the customer must notify our customer service immediately or within 3 days at the latest.

In countries other than Finland, GLS deliver the parcel to the address provided in the order. In case GLS don’t reach the receiver at the first time, GLS will deliver the parcel to the nearest GLS ParcelShop (if available in the destination). If the delivery of the order fails due to incomplete or incorrect information from the customer, Lanka ja Muovi reserve the right to charge the customer the costs of returning the shipment and any retransmission costs.

Delivery Methods and Costs

Finnish Posti for domestic deliveries (pickup from Posti or from Posti Parcel locker, home delivery)

GLS for international deliveries (EuroBusinessParcel)

For delivery costs, you will see the delivery costs at checkout before confirming your order.

Payment Methods

Lankajamuovi.fi offer the following payment methods:

Payment service provider

Svea Payments Oy
Business-ID: 2121703-0
Mechelininkatu 1 A
00180 Helsinki
Tel: +358 9 4241 7040
Email: asiakaspalvelu.payments@svea.fi
www.svea.fi

Payment options

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Svea Payments Oy (or our auxiliary business name Maksuturva Group Oy), that is the payment service provider in our web store.

Card Payments and Mobilepay

Paying with a credit or debit card is always easy and safe in our web store. Card payments and Mobilepay in our webstore are provided by Svea Payments Ltd in cooperation with Payment Highway and Bambora AB. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in Svea Payments Ltd’s or the webstore’s systems; the card data is processed by the technical service provider Payment Highway.

Payments with the Pivo-app

Our web store offers easy and secure mobile payments using the Pivo-app. Customers of all banks can use Pivo. When using a mobile device for payment, the Pivo-app opens automatically while when using a computer’s browser, you can add your phone number in the space provided and accept the payment either in your Pivo-app or in another app chosen based on your phone number. By default, the payment will be debited from your bank account (OP Bank’s customers) or from the card that you have added to your Pivo-app (customers of other banks).

Payments with the Siirto-app

Our web store offers easy and secure mobile payments using the Siirto-app. Siirto is a new version of online banking payments. Siirto-payments can be made via Nordea’s Siirto-app, Pivo-app and with OP-Mobile. When using a mobile device for payment, the Siirto-app you use opens automatically, while when using a computer’s browser, you can add your phone number in the space provided and accept the payment in the Siirto-app you use. The payment will be debited from the bank account you have saved in your Siirto-app.

Payment by invoice or part payment

Invoice 

Svea Ekonomi offers you an easy and safe way to make purchases by invoice.

When you choose to pay with invoice, you will always get at least 14 days payment time. The buyer must be at least 21 years old. Interest for delayed payments is a legitimate interest for late payment i.e. 7 % + reference rate applied by the European Central Bank. We charge 5 EUR for payment reminders.

You can check your open invoices from My Pages.

The use of Svea Ekonomi’s payment methods requires an approved credit decision. When applying for a credit, the applicant gives permission to request information from other lenders on the customer credit information system of Suomen Asiakastieto Oy. We will also check the applicant's credit information. A customer, whose credit application has been rejected, has the right to apply for a new credit decision by providing additional information through contacting Svea Ekonomi’s customer service.

You can also pay your invoice in samaller monthly instalments

Purchase credit is a one-time credit that allows you to split the invoice into smaller monthly payments in a way that is suitable for you. If you want to pay the invoice in instalments, you need to familiarize yourself with the credit account terms and conditions that have been sent to you with the invoice and approve them with your signature. After approving the terms with your signature, you can pay the minimum amount on the invoice. You can pay the remaining credit amount at any time without any additional charges for unused credit time.

You can read the terms and conditions of account credit here: General Terms and Conditions and Standard European Consumer Credit Information.

Part payment

Part payment is a one-time credit, which allows you to pay for your purchase with the payment period of your choice and fixed monthly instalment. You can choose the most suitable payment plan from the options offered at the webshop.

You can check your open credits from My Pages.

The use of Svea Ekonomi’s payment methods requires an approved credit decision. When applying for credit, the applicant gives permission to request information from other lenders on the customer survey information system of Suomen Asiakastieto Oy. We will also check the applicant's credit information. A customer, whose credit application has been rejected, has the right to apply for a new credit decision by providing additional information through contacting Svea Ekonomi’s customer service.

You can read the terms and conditions of Part Payment here: General Terms and Conditions and Standard European Consumer Credit Information.

Contact information and customer service

If you have any questions regarding invoices or part payment, please contact us at +358 9 4242 3330 (Mon-Thu 8-18, Fri 8-17) or by contact form.

You can also check your open credits from My Pages.

Svea Ekonomi adheres to the Personal Data Act. Read our privacy policy here. For more information on distance selling and trading on the internet, please visit the Finnish Competition and Consumer Agency website at or check out our home page.

Svea Ekonomi Ab, Filial i Finland / Maksuratkaisut
Mechelininkatu 1 a
00180 Helsinki
www.svea.fi

Payment by B2B Invoice

Svea Payments offers you the possibility to make purchases against invoice with 14 days to pay. The credit provider of the B2B Invoice service is Svea Ekonomi Ab filial I Finland. Please note the following:

• The invoice surcharge is 5,00 €.
• You can choose B2B-Invoice as payment method when the value of your purchase exceeds 5 euros and is no more than 2000 euros. The maximum amount can be higher if this has been agreed between the web store and Svea. 
• When you choose B2B Invoice as payment method, the company information entered will be checked against the given business ID. By confirming your identity using the TUPAS-service you also confirm that you have the right to make purchases for the company. The order will be delivered to the company’s official address.
• Terms of payment are 14 days. Interest on arrears is 7 % + reference interest as per the Interest Act. We charge 5 euros for a reminder.
• The person making the order must be at least 18 years of age.

Contact information:

Svea Payments Oy
Business ID: 2121703-0
Mechelininkatu 1A
00180 Helsinki
Tel. 09 42 41 7040
E-mail: asiakaspalvelu.payments@svea.fi
www.svea.fi

Registry Description

---